1. Home
  2. Docs
  3. Administration
  4. Email Settings
  5. Refund Email Settings

Refund Email Settings

Refund – BCC Emails (comma-separated)

tbd

Refund – From Email

tbd

Refund – From Name

[[VENUE NAME]]

Refund – Subject

You have received a refund from [[VENUE NAME]]

Refund – Coupon Additional Instructions

 To use this refund, add a show to your cart and enter the code <code>{{refund_code}}</code> at checkout.

Refund – Check Additional Instructions

 Please allow 7-10 days for delivery via USPS.

Refund – Header

<html xmlns="http://www.w3.org/1999/xhtml">
  <head>
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
    <meta name="x-apple-disable-message-reformatting" />
    <meta name="viewport" content="width=device-width,initial-scale=1">
    <title>You have received a refund.</title>
    <style type="text/css">
      @import url("https://fonts.googleapis.com/css?family=Work+Sans:100,300,400,500,600,700,800,900");
      * {
        font-family: "Work Sans", Helvetica, sans-serif;
      }
      /* /\/\/\/\/\/\/\/\/ CLIENT-SPECIFIC STYLES /\/\/\/\/\/\/\/\/ */
      #outlook a {
        padding: 0;
      } /* Force Outlook to provide a "view in browser" message */
      .ReadMsgBody {
        width: 100%;
      }
      .ExternalClass {
        width: 100%;
      } /* Force Hotmail to display emails at full width */
      .ExternalClass,
      .ExternalClass p,
      .ExternalClass span,
      .ExternalClass font,
      .ExternalClass td,
      .ExternalClass div {
        line-height: 100%;
      } /* Force Hotmail to display normal line spacing */
      body,
      table,
      td,
      p,
      a,
      li,
      blockquote {
        -webkit-text-size-adjust: 100%;
        -ms-text-size-adjust: 100%;
      } /* Prevent WebKit and Windows mobile changing default text sizes */
      table,
      td {
        mso-table-lspace: 0pt;
        mso-table-rspace: 0pt;
      } /* Remove spacing between tables in Outlook 2007 and up */
      img {
        -ms-interpolation-mode: bicubic;
      } /* Allow smoother rendering of resized image in Internet Explorer */
      /* /\/\/\/\/\/\/\/\/ RESET STYLES /\/\/\/\/\/\/\/\/ */
      body {
        margin: 0;
        padding: 0;
      }
      img {
        border: 0;
        height: auto;
        line-height: 100%;
        outline: none;
        text-decoration: none;
      }
      table {
        border-collapse: collapse !important;
      }
      body,
      #bodyTable,
      #bodyCell {
        height: 100% !important;
        margin: 0;
        padding: 0;
        width: 100% !important;
      }
      /* /\/\/\/\/\/\/\/\/ TEMPLATE STYLES /\/\/\/\/\/\/\/\/ */
      /* ========== Page Styles ========== */
      #bodyCell {
        padding: 20px;
      }
      #templateContainer {
        width: 600px;
      }
      /**
			* @tab Page
			* @section background style
			* @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
			* @theme page
			*/
      body,
      #bodyTable {
        /*@editable*/
        background-color: #efefef;
      }
      /**
			* @tab Page
			* @section background style
			* @tip Set the background color and top border for your email. You may want to choose colors that match your company's branding.
			* @theme page
			*/
      #bodyCell {
      }
      /**
			* @tab Page
			* @section email border
			* @tip Set the border for your email.
			*/
      #templateContainer {
        /*@editable*/
        border: 1px solid #bbbbbb;
        background: #ffffff;
      }
      /**
			* @tab Page
			* @section heading 1
			* @tip Set the styling for all first-level headings in your emails. These should be the largest of your headings.
			* @style heading 1
			*/
      h1 {
        /*@editable*/
        color: #2a2a2a !important;
        display: block;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 28px;
        /*@editable*/
        font-style: normal;
        /*@editable*/
        font-weight: 900;
        /*@editable*/
        line-height: 100%;
        /*@editable*/
        letter-spacing: normal;
        margin-top: 0;
        margin-right: 0;
        margin-bottom: 10px;
        margin-left: 0;
        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Page
			* @section heading 2
			* @tip Set the styling for all second-level headings in your emails.
			* @style heading 2
			*/
      h2 {
        /*@editable*/
        color: #404040 !important;
        display: block;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 20px;
        /*@editable*/
        font-style: normal;
        /*@editable*/
        font-weight: bold;
        /*@editable*/
        line-height: 100%;
        /*@editable*/
        letter-spacing: normal;
        margin-top: 0;
        margin-right: 0;
        margin-bottom: 10px;
        margin-left: 0;
        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Page
			* @section heading 3
			* @tip Set the styling for all third-level headings in your emails.
			* @style heading 3
			*/
      h3 {
        /*@editable*/
        color: #606060 !important;
        display: block;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 16px;
        /*@editable*/
        font-style: normal;
        /*@editable*/
        font-weight: bold;
        /*@editable*/
        line-height: 100%;
        /*@editable*/
        letter-spacing: normal;
        margin-top: 0;
        margin-right: 0;
        margin-bottom: 10px;
        margin-left: 0;
        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Page
			* @section heading 4
			* @tip Set the styling for all fourth-level headings in your emails. These should be the smallest of your headings.
			* @style heading 4
			*/
      h4 {
        /*@editable*/
        color: #808080 !important;
        display: block;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 14px;
        /*@editable*/
        font-style: italic;
        /*@editable*/
        font-weight: normal;
        /*@editable*/
        line-height: 100%;
        /*@editable*/
        letter-spacing: normal;
        margin-top: 0;
        margin-right: 0;
        margin-bottom: 10px;
        margin-left: 0;
        /*@editable*/
        text-align: left;
      }
      h1,
      h2,
      h3,
      h4 {
        line-height: 1.4em;
      }
      .bodyContent .btn:link,
      .bodyContent .btn:visited,
      .bodyContent .btn .yshortcuts {
        background: #da4a3b;
        color: #ffffff;
        padding: 7px 20px;
        display: inline-block;
        text-decoration: none;
        border-radius: 20px;
      }

      .btn {
        display: inline-block;
        font-weight: 400;
        text-align: center;
        white-space: nowrap;
        vertical-align: middle;
        -webkit-user-select: none;
        -moz-user-select: none;
        -ms-user-select: none;
        user-select: none;
        border: 1px solid transparent;
        padding: 0.375rem 0.75rem;
        font-size: 1rem;
        line-height: 1.5;
        border-radius: 20px;
        transition: color 0.15s ease-in-out, background-color 0.15s ease-in-out,
          border-color 0.15s ease-in-out, box-shadow 0.15s ease-in-out;
        text-decoration: none;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
      }
      .btn-primary {
        background-color: #474747;
        border-color: #474747;
        color: #fff;
      }

      /* ========== Header Styles ========== */
      /**
			* @tab Header
			* @section header style
			* @tip Set the background color and borders for your email's header area.
			* @theme header
			*/
      #headerContainer {
        /*@editable*/
        background-color: #ffffff;
        /*@editable*/
        border-top: 1px solid #ffffff;
      }
      /**
			* @tab Header
			* @section header text
			* @tip Set the styling for your email's header text. Choose a size and color that is easy to read.
			*/
      .headerContent {
        background: #2a2a2a;
        /*@editable*/
        color: #2a2a2a;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 20px;
        /*@editable*/
        font-weight: bold;
        /*@editable*/
        line-height: 100%;
        /*@editable*/
        padding-top: 0;
        /*@editable*/
        padding-right: 0;
        /*@editable*/
        padding-bottom: 0;
        /*@editable*/
        padding-left: 0;
        /*@editable*/
        text-align: left;
        /*@editable*/
        vertical-align: middle;
        padding: 20px;
      }
      /**
			* @tab Header
			* @section header link
			* @tip Set the styling for your email's header links. Choose a color that helps them stand out from your text.
			*/
      .headerContent a:link, .headerContent a:visited, /* Yahoo! Mail Override */ .headerContent a .yshortcuts /* Yahoo! Mail Override */ {
        /*@editable*/
        color: #474747;
        /*@editable*/
        font-weight: normal;
        /*@editable*/
        text-decoration: underline;
      }
      #headerImage {
        /* height: auto;
        max-width: 600px; */
        max-height: 100px; 
        max-width: 400px;
      }
      /* ========== Body Styles ========== */
      /**
			* @tab Body
			* @section body style
			* @tip Set the background color and borders for your email's body area.
			*/
      #templateBody {
        /*@editable*/
        background-color: #ffffff;
      }
      /**
			* @tab Body
			* @section body text
			* @tip Set the styling for your email's main content text. Choose a size and color that is easy to read.
			* @theme main
			*/
      .bodyContent {
        /*@editable*/
        color: #2a2a2a;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 16px;
        /*@editable*/
        line-height: 150%;
        padding-top: 20px;
        padding-right: 20px;
        padding-bottom: 20px;
        padding-left: 20px;
        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Body
			* @section body link
			* @tip Set the styling for your email's main content links. Choose a color that helps them stand out from your text.
			*/
      .bodyContent a:link, .bodyContent a:visited, /* Yahoo! Mail Override */ .bodyContent a .yshortcuts /* Yahoo! Mail Override */ {
        /*@editable*/
        color: #474747;
        /*@editable*/
        font-weight: normal;
        /*@editable*/
        text-decoration: underline;
      }
      .bodyContent img {
        display: inline;
        height: auto;
        max-width: 560px;
      }
      /* ========== Order Summary ========== */
      #orderSummaryContainerWrapper {
        padding: 0 20px;
      }
      #orderSummaryContainer {
        border: 1px solid #2a2a2a;
      }
      /* ========== Directions ========== */
      .directionsContainerWrapper {
        padding: 0 20px;
        padding-top: 30px;
      }
      .directionsHeader {
        background: #16253a;
        /*@editable*/
        color: #ffffff;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 18px;
        /*@editable*/
        line-height: 150%;
        text-align: center;
        padding-top: 7px;
        padding-right: 20px;
        padding-bottom: 7px;
        padding-left: 20px;
        /*@editable*/
        text-align: center;
      }
      .directionsMap img {
        max-width: 100%;
      }
      /* ========== Column Styles ========== */
/*
      .leftColumnContainer {
        width: 230px;
      }
      .rightColumnContainer {
        width: 290px;
      }
*/
      /**
			* @tab Columns
			* @section column style
			* @tip Set the background color and borders for your email's column area.
			*/
      #templateColumns {
        /*@editable*/
        background-color: #ffffff;
      }
      /**
			* @tab Columns
			* @section left column text
			* @tip Set the styling for your email's left column content text. Choose a size and color that is easy to read.
			*/
      .leftColumnContent {
        /*@editable*/
        color: #2a2a2a;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 14px;
        /*@editable*/
        line-height: 150%;
        padding-top: 0;
        padding-right: 20px;
        padding-bottom: 0;
        padding-left: 20px;
        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Columns
			* @section left column link
			* @tip Set the styling for your email's left column content links. Choose a color that helps them stand out from your text.
			*/
      .leftColumnContent a:link, .leftColumnContent a:visited, /* Yahoo! Mail Override */ .leftColumnContent a .yshortcuts /* Yahoo! Mail Override */ {
        /*@editable*/
        color: #474747;
        /*@editable*/
        font-weight: normal;
        /*@editable*/
        text-decoration: underline;
      }
      /**
			* @tab Columns
			* @section right column text
			* @tip Set the styling for your email's right column content text. Choose a size and color that is easy to read.
			*/
      .rightColumnContent {
        /*@editable*/
        color: #2a2a2a;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 14px;
        /*@editable*/
        line-height: 150%;
        padding-top: 0;
        padding-right: 20px;
        padding-bottom: 0;
        padding-left: 0;
        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Columns
			* @section right column link
			* @tip Set the styling for your email's right column content links. Choose a color that helps them stand out from your text.
			*/
      .rightColumnContent a:link, .rightColumnContent a:visited, /* Yahoo! Mail Override */ .rightColumnContent a .yshortcuts /* Yahoo! Mail Override */ {
        /*@editable*/
        color: #474747;
        /*@editable*/
        font-weight: normal;
        /*@editable*/
        text-decoration: underline;
      }
      .leftColumnContent img,
      .rightColumnContent img {
        display: inline;
        height: auto;
      }
      /* /\/\/\/\/\/\/\/\/ MOBILE STYLES /\/\/\/\/\/\/\/\/ */
      @media only screen and (max-width: 480px) {
        /* /\/\/\/\/\/\/ CLIENT-SPECIFIC MOBILE STYLES /\/\/\/\/\/\/ */
        body,
        table,
        td,
        p,
        a,
        li,
        blockquote {
          -webkit-text-size-adjust: none !important;
        } /* Prevent Webkit platforms from changing default text sizes */
        body {
          width: 100% !important;
          min-width: 100% !important;
        } /* Prevent iOS Mail from adding padding to the body */
        /* /\/\/\/\/\/\/ MOBILE RESET STYLES /\/\/\/\/\/\/ */
        #bodyCell {
          padding: 10px !important;
        }
        /* /\/\/\/\/\/\/ MOBILE TEMPLATE STYLES /\/\/\/\/\/\/ */
        /* ======== Page Styles ======== */
        /**
				* @tab Mobile Styles
				* @section template width
				* @tip Make the template fluid for portrait or landscape view adaptability. If a fluid layout doesn't work for you, set the width to 300px instead.
				*/
        #templateContainer {
          max-width: 600px !important;
          /*@editable*/
          width: 100% !important;
        }
        /**
				* @tab Mobile Styles
				* @section heading 1
				* @tip Make the first-level headings larger in size for better readability on small screens.
				*/
        h1 {
          /*@editable*/
          font-size: 24px !important;
          /*@editable*/
          line-height: 100% !important;
        }
        /**
				* @tab Mobile Styles
				* @section heading 2
				* @tip Make the second-level headings larger in size for better readability on small screens.
				*/
        h2 {
          /*@editable*/
          font-size: 20px !important;
          /*@editable*/
          line-height: 100% !important;
        }
        /**
				* @tab Mobile Styles
				* @section heading 3
				* @tip Make the third-level headings larger in size for better readability on small screens.
				*/
        h3 {
          /*@editable*/
          font-size: 18px !important;
          /*@editable*/
          line-height: 100% !important;
        }
        /**
				* @tab Mobile Styles
				* @section heading 4
				* @tip Make the fourth-level headings larger in size for better readability on small screens.
				*/
        h4 {
          /*@editable*/
          font-size: 16px !important;
          /*@editable*/
          line-height: 100% !important;
        }
        /* ======== Header Styles ======== */
        #templatePreheader {
          display: none !important;
        } /* Hide the template preheader to save space */
        /**
				* @tab Mobile Styles
				* @section header image
				* @tip Make the main header image fluid for portrait or landscape view adaptability, and set the image's original width as the max-width. If a fluid setting doesn't work, set the image width to half its original size instead.
				*/
        #headerImage {
          /* height: auto !important; */
          /*@editable*/
          /* max-width: 600px !important; */
          max-height: 100px; 
          max-width: 400px;
        }
        /**
				* @tab Mobile Styles
				* @section header text
				* @tip Make the header content text larger in size for better readability on small screens. We recommend a font size of at least 16px.
				*/
        .headerContent {
          /*@editable*/
          font-size: 20px !important;
          /*@editable*/
          line-height: 125% !important;
        }
        /* ======== Body Styles ======== */
        /**
				* @tab Mobile Styles
				* @section body text
				* @tip Make the body content text larger in size for better readability on small screens. We recommend a font size of at least 16px.
				*/
        .bodyContent {
          /*@editable*/
          font-size: 18px !important;
          /*@editable*/
          line-height: 125% !important;
        }
        /* ======== Column Styles ======== */
        .leftColumnContainer {
          display: block !important;
          width: 100% !important;
          padding-bottom: 20px;
        }
        .rightColumnContainer {
          display: block !important;
          width: 100% !important;
        }
        /**
				* @tab Mobile Styles
				* @section column image
				* @tip Make the column image fluid for portrait or landscape view adaptability, and set the image's original width as the max-width. If a fluid setting doesn't work, set the image width to half its original size instead.
				*/
        .columnImage {
          height: auto !important;
          /*@editable*/
          max-width: 480px !important;
          /*@editable*/
          width: 100% !important;
        }
        /**
				* @tab Mobile Styles
				* @section left column text
				* @tip Make the left column content text larger in size for better readability on small screens. We recommend a font size of at least 16px.
				*/
        .leftColumnContent {
          /*@editable*/
          font-size: 16px !important;
          /*@editable*/
          line-height: 125% !important;
        }
        /**
				* @tab Mobile Styles
				* @section right column text
				* @tip Make the right column content text larger in size for better readability on small screens. We recommend a font size of at least 16px.
				*/
        .rightColumnContent {
          /*@editable*/
          font-size: 16px !important;
          /*@editable*/
          line-height: 125% !important;
        }
      }

      /* /\/\/\/\/\/\/\/\/\/\ STANDARD STYLING: FOOTER /\/\/\/\/\/\/\/\/\/\ */
      /**
			* @tab Footer
			* @section footer style
			* @tip Set the background color and top border for your email's footer area.
			* @theme footer
			*/
      #templateFooter {
        /*@editable*/
        background-color: #ffffff;
        /*@editable*/
        border-top: 0;
      }
      /**
			* @tab Footer
			* @section footer text
			* @tip Set the styling for your email's footer text. Choose a size and color that is easy to read.
			* @theme footer
			*/
      #templateFooter {
      }
      .templateFooterContainer {
        padding-top: 20px;
        padding-right: 20px;
        padding-bottom: 20px;
        padding-left: 20px;
        border-top: 1px solid #cccccc;
      }
      .footerContent {
        /*@editable*/
        color: #707070;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 12px;
        /*@editable*/
        line-height: 125%;
        /*@editable*/
        text-align: center;

        /*@editable*/
        color: #2a2a2a;
        /*@editable*/
        font-family: "Work Sans", Helvetica, sans-serif;
        /*@editable*/
        font-size: 14px;
        /*@editable*/
        line-height: 150%;

        /*@editable*/
        text-align: left;
      }
      /**
			* @tab Footer
			* @section footer link
			* @tip Set the styling for your email's footer links. Choose a color that helps them stand out from your text.
			*/
      .footerContent a:link, .footerContent a:visited, /* Yahoo! Mail Override */ .footerContent a .yshortcuts /* Yahoo! Mail Override */ {
        /*@editable*/
        color: #336699;
        /*@editable*/
        font-weight: normal;
        /*@editable*/
        text-decoration: underline;
      }
      .footerContent img {
        display: inline;
      }
      /**
			* @tab Footer
			* @section utility bar style
			* @tip Set the background color and border for your email's footer utility bar.
			* @theme footer
			*/
      #utility {
        /*@editable*/
        background-color: #ffffff;
        /*@editable*/
        border: 0;
      }
      /**
			* @tab Footer
			* @section utility bar style
			* @tip Set the background color and border for your email's footer utility bar.
			*/
      #utility div {
        /*@editable*/
        text-align: center;
      }
      #monkeyRewards img {
        max-width: 190px;
      }
    </style>
  </head>
  <body
    leftmargin="0"
    marginwidth="0"
    topmargin="0"
    marginheight="0"
    offset="0"
  >
    <center>
      <table
        align="center"
        border="0"
        cellpadding="0"
        cellspacing="0"
        height="100%"
        width="100%"
        id="bodyTable"
      >
        <tbody>
          <tr>
            <td align="center" valign="top" id="bodyCell">
              <!-- BEGIN TEMPLATE // -->
              <table
                border="0"
                cellpadding="0"
                cellspacing="0"
                id="templateContainer"
style="width: 600px;"
              >
                <!-- Begin Header // -->
                <tbody>
                  <tr>
                    <td align="center" valign="top">
                      <table
                        border="0"
                        cellpadding="0"
                        cellspacing="0"
                        width="100%"
                        id="headerContainer"
                      >
                        <tbody>
                          <tr>
                            <td valign="top" class="headerContent">
                              <img
                                src="https://www.tessera-tickets.com/wp-content/uploads/2022/02/cropped-tessera-logo.png"
                                id="headerImage"
                              />
                            </td>
                          </tr>
                        </tbody>
                      </table>
                    </td>
                  </tr>
                  <!-- // End Header -->

Refund – Body

<!-- Opening Message // -->
<tr>
    <td align="center" valign="top">
        <table border="0" cellpadding="0" cellspacing="0" width="100%" id="openingMessageContainer">
            <tr>
                <td valign="top" class="bodyContent" mc:edit="body_content">
                    <h1>YOU HAVE RECEIVED A REFUND</h1>
                    We've issued you a refund by {{refund_method}} for {{refund_total}}.{{refund_instructions}} If you have any questions about this refund, please contact us</a>.
                </td>
            </tr>
        </table>
    </td>
</tr>
<!-- // End Opening Message -->

<!-- Order Summary // -->
<tr>
    <td align="center" valign="top" id="orderSummaryContainerWrapper">
        <table border="0" cellpadding="0" cellspacing="0" width="100%" id="orderSummaryContainer">
            <tr>
                <td align="center" valign="top">
                    <table border="0" cellpadding="0" cellspacing="0" width="100%" id="orderSummaryHeader">
                        <tr>
                            <td valign="top" class="bodyContent" mc:edit="body_content">
                                <h2 style="margin-top: 15px;">REFUND DETAILS</h2>
                                Confirmation #: {{order_confirmation_no}}
                                <br />
                                <hr />
                            </td>
                        </tr>
                    </table>
                    
                    
                    <table border="0" cellpadding="0" cellspacing="0" width="100%" id="templateColumns">
                        {{refund_items}}
                    </table>
                    <table border="0" cellpadding="0" cellspacing="0" width="100%">
                        <tr>
                            <td valign="top" class="bodyContent" mc:edit="body_content" style="padding-top: 0;">
                                <hr />
                            </td>
                        </tr>
                    </table>


                    <table border="0" cellpadding="0" cellspacing="0" width="100%">
                        <tr>
                            <td valign="top" class="bodyContent" mc:edit="body_content" style="padding-top: 0; text-align: right; font-size: 14px;">
                                SUBTOTAL: {{refund_subtotal}}
                                <br />
                                PROMOTION: -{{refund_discount}}
                                <br />
SHIPPING FEE: {{refund_shipping}} <br>
TAX: {{refund_tax}} 
<br>
                                SERVICE FEE: {{refund_service_fees}}
                                <br />
                                <h2 style="text-align: right; margin-top: 0.5em;">REFUND AMOUNT: {{refund_total}}</h2>
                            </td>
                        </tr>
                    </table>
                </td>
            </tr>
        </table>
    </td>
</tr>
<!-- // End Order Summary -->

Refund – Footer

<tr>
    <td align="center" valign="top" id="" class="">
      <table
        border="0"
        cellpadding="0"
        cellspacing="0"
        width="100%"
        id=""
      >
        <tbody>
          <tr mc:repeatable="">
            <td align="center" valign="top" class="">
              <table
                border="0"
                cellpadding="20"
                cellspacing="0"
                width="100%"
              >
                <tbody>
                  <tr>
                    <td style="padding-top: 30px;">
                      <div>
                        <strong style="color: #474747;"
                          >[[VENUE NAME]]</strong
                        >
                      </div>
                      <a
                        href="https://goo.gl/maps/EUA3iJoJEASsVuJp8"
                        style="color: #474747;"
                      >
                      [[VENUE STREET ADDRESS]]<br>
                      [[VENUE CITY, STATE ZIP]]<br /></a
                      ><br /><br />
                      <a
                        href="tel:8779876487"
                        style="color: #474747;"
                        >[[VENUE PHONE]]</a
                      ><br /><br />
                      <div>                           
                        <a
                          href="https://www.facebook.com/[[VENUE HANDLE]]/"
                          ><img
                            src="https://www.tessera-tickets.com/wp-content/uploads/2022/05/footer-facebook.png"
                            alt="Facebook"
                        /></a>
                        <a
                          href="https://www.instagram.com/[[VENUE HANDLE]]/"
                          ><img
                            src="https://www.tessera-tickets.com/wp-content/uploads/2022/05/footer-instagram.png"
                            alt="Instagram"
                        /></a>
                        <a href="https://twitter.com/[[VENUE HANDLE]]/"
                          ><img
                            src="https://www.tessera-tickets.com/wp-content/uploads/2022/05/footer-twitter.png"
                            alt="Twitter"
                        /></a>
                      </div>
                    </td>
                  </tr>
                  <tr>
                    <td colspan="3">
                      <span
                        style="font-size: 12px; font-weight: 300; color: #2a2a2a;"
                        >&copy; {{current_year}} [[VENUE NAME]]
                        </span
                      >
                    </td>
                  </tr>
                </tbody>
              </table>
            </td>
          </tr>
        </tbody>
      </table>
    </td>
  </tr>
</tbody>
</table>
<!-- // END TEMPLATE -->
</td>
</tr>
</tbody>
</table>
</center>
</body>
</html>

Refund – Item (repeats for each item)

{{refund_item_show}}
{{refund_item_merch}} 

Refund Item Show

<tr><td>

    <table style="width: 100%">
    
    
    <tr>
                                        <td
                                          colspan="2"
                                          align="center"
                                          valign="top"
                                          class="showHeader"
                                        >
                                          <table
                                            border="0"
                                            cellpadding="20"
                                            cellspacing="0"
                                            width="100%"
                                          >
                                            <tbody>
                                              <tr>
                                                <td>
                                                  <div
                                                    style="width: 100%; padding-top: 10px; padding-bottom: 6px; background: #2a2a2a; color: #fff; vertical-align: middle;"
                                                  >
                                                    <img
                                                      src="https://www.tessera-tickets.com/wp-content/uploads/2022/05/email-calendar.png"
                                                      alt="Calendar"
                                                      style="margin-left: 10px;"
                                                    />
                                                    <span
                                                      style="display: inline-block; vertical-align: top; margin-left: 5px; margin-right: 10px; text-transform: uppercase;"
                                                      >
    {{order_item_show_date_day_name}}, 
    <strong>{{order_item_show_date_month_day}}</strong>
    </span
                                                    >
                                                  </div>
                                                </td>
                                              </tr>
                                            </tbody>
                                          </table>
                                        </td>
                                      </tr>
    
    <tr mc:repeatable>
                                                            <td align="center" valign="top" class="leftColumnContainer">
                                                                <table border="0" cellpadding="20" cellspacing="0" width="100%">
                                                                    <tr>
                                                                        <td class="leftColumnContent" style="width: 150px;">
                                                                            <img src="{{order_item_image_url}}" width="150" style="width:150px;" class="columnImage" mc:label="left_column_image" mc:edit="left_column_image" />
                                                                        </td>
                                                                    </tr>
                                                                </table>
                                                            </td>
                                                            <td align="center" valign="top" class="rightColumnContainer">
    
    <table border="0" cellpadding="20" cellspacing="0" width="100%">
        <tr>
            <td
                                                  valign="top"
                                                  class="rightColumnContent"
                                                  mc:edit="right_column_content"
                                                >
                                                  <h1 style="margin-bottom: 0;">
                                                    {{order_item_product_name}}
                                                  </h1>
    <h2>{{order_item_supporting_acts}} </h2>
                                                  <table
                                                    border="0"
                                                    cellpadding="0"
                                                    cellspacing="0"
                                                    width="100%"
                                                    style="margin-bottom: 10px;"
                                                  >
                                                    <tbody>
                                                      <tr>
                                                        <td
                                                          style="padding-right: 20px; padding-top: 15px;"
                                                        >
                                                          <div>
                                                            <img
                                                              src="https://www.tessera-tickets.com/wp-content/uploads/2022/05/email-clock.png"
                                                              alt="Clock Icon"
                                                              style="margin-left: 2px;"
                                                            />
                                                            <span
                                                              style="display: inline-block; vertical-align: top; width: calc(100% - 29px); margin-left: 1px;">
                                                              {{order_item_show_time}}
                                                              SHOW</span
                                                            >
                                                          </div>
                                                         
                                                        </td>
                                                      </tr>
                                                    </tbody>
                                                  </table>
                                                </td>
    
            </tr>
    </table>
    </td>
    </tr>
    </table>
    
    <table style="width: 100%;">
                                      <!-- Use this until notifications are available -->
                                      <tr>
                                            <td
                                              colspan="2"
                                              align="center"
                                              valign="top"
                                              class="showHeader"
                                            >
                                              <table
                                                border="0"
                                                cellpadding="20"
                                                cellspacing="0"
                                                width="100%"
                                              >
                                                <tbody>
                                                  <tr>
                                                    <td style="padding-bottom: 15px; padding-top: 0;">
                                                            <strong>{{order_item_sku_name}}</strong>
                                                                  <br />
                                                                  <strong
                                                                    >Qty:
                                                                    {{refund_item_quantity}} -
                                                                    {{refund_item_amount}}
                                                                    ea.</strong><br />{{refund_item_note}}
                                                        
                                                    </td>
                                                  </tr>
                                                </tbody>
                                              </table>
                                            </td>
                                          </tr>
                                          <!-- Use this until notifications are available -->
    </table>
    
    
    </td></tr>

Refund Item Merch

<tr><td>

    <table>
    
    
    <tr mc:repeatable>
                                                            <td align="center" valign="top" class="leftColumnContainer">
                                                                <table border="0" cellpadding="20" cellspacing="0" width="100%">
                                                                    <tr>
                                                                        <td class="leftColumnContent" style="width: 150px;">
                                                                            <img src="{{order_item_image_url}}" width="150" style="width:150px;" class="columnImage" mc:label="left_column_image" mc:edit="left_column_image" />
                                                                        </td>
                                                                    </tr>
                                                                </table>
                                                            </td>
                                                            <td align="center" valign="top" class="rightColumnContainer">
    
            <table border="0" cellpadding="20" cellspacing="0" width="100%">
                <tr>
                    <td
                                          valign="top"
                                          class="rightColumnContent"
                                          mc:edit="right_column_content"
                                        >
                                          <h1 style="margin-bottom: 0;">
                                            {{order_item_product_name}}
                                          </h1>
    {{order_item_sku_name}}
                                        </td>
    </tr>
            </table>
        
    </td>
    
    </tr>
    <tr>
                                            <td
                                              colspan="2"
                                              align="center"
                                              valign="top"
                                              class="showHeader"
                                            >
                                              <table
                                                border="0"
                                                cellpadding="20"
                                                cellspacing="0"
                                                width="100%"
                                              >
                                                <tbody>
                                                  <tr>
                                                    <td style="padding-bottom: 15px; padding-top: 15px;">
    
                                                                  <strong
                                                                    >Qty:
                                                                    {{refund_item_quantity}} -
                                                                    {{refund_item_amount}}
                                                                    ea.</strong> <br />
    {{refund_item_note}}
                                                        
                                                    </td>
                                                  </tr>
                                                </tbody>
                                              </table>
                                            </td>
                                          </tr>
    
    
    </table>
    </td></tr>

How can we help?